Privacy Policy

Information You Provide:

• Account Information: Name, email, phone number, company details
• Job Data: Client information, job descriptions, addresses, service details
• Photos: Images of completed work, before/after documentation
• Signatures: Digital signatures from you and your clients
• Payment Information: Subscription status (via app stores, not stored directly)
• Support Data: Communications when you contact support

Information Collected Automatically:

• Device Information: Device type, OS version, unique device identifiers
• Location Data: GPS coordinates for job addresses (only when you create jobs)
• Usage Data: Features used, time spent, crash reports, performance data
• Network Information: IP address, internet service provider, connection type
• Analytics Data: App performance metrics, feature adoption rates

Cookies and Web Technologies:

Our client web portal uses cookies for:

• Session management
• Security tokens
• User preferences

We use your information to:

• Provide and maintain ServiceProof functionality
• Process transactions and manage subscriptions
• Send job-related notifications and signing requests
• Improve our services through analytics
• Provide customer support
• Ensure security and prevent fraud
• Comply with legal obligations
• Send service updates and marketing (with consent)

We share your data only in these circumstances:

Service Providers:

• Supabase (US/Global): Cloud storage, database, authentication
• SendGrid (US): Email delivery for remote signing
• RevenueCat (US): Subscription management
• Google Cloud (US/Global): Authentication services
• Apple (US): Authentication and payment processing
• Expo (US): App infrastructure and crash reporting
• Twilio (US): SMS delivery for remote signing (if applicable)

Other Disclosures:

• With Your Consent: When you explicitly agree
• Legal Requirements: To comply with laws, court orders, or legal processes
• Business Transfers: In connection with mergers or acquisitions
• Protection: To protect rights, property, or safety

We NEVER sell, rent, or trade your personal information to third parties for marketing purposes.

We implement industry-standard security measures:

• Encryption: AES-256 encryption for data at rest
• Transport Security: TLS 1.3 for data in transit
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and penetration testing
• Secure Infrastructure: SOC 2 compliant hosting providers
• Incident Response: 72-hour breach notification policy

Photo encryption is automatically applied to all photos stored in our system. While we strive to protect your data, no method is 100% secure.

We retain your data for as long as necessary to provide services:

• Active Account Data: Duration of account plus 30 days
• Deleted Jobs: 90 days (for recovery purposes)
• Photos: 90 days after job deletion
• Audit Logs: 2 years
• Legal Holds: As required by law
• Marketing Data: Until opt-out or 3 years of inactivity
• Support Tickets: 3 years

You can request immediate deletion of your data at any time, subject to legal requirements.

General Rights (All Users):

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request removal of your data
• Portability: Export your data in a standard format
• Objection: Opt-out of certain processing

GDPR Rights (EU/UK Residents):

• Right to restrict processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities
• Right to object to automated decision-making

CCPA Rights (California Residents):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination for exercising rights

To exercise any rights, contact: serviceproofapp@gmail.com

When using remote signing features, we may send SMS messages to clients with your consent:

• Signing request notifications
• Document access links
• Completion confirmations

Frequency: 1-3 messages per signing request
Opt-out: Reply STOP to any message
Help: Reply HELP for assistance
Note: Message and data rates may apply

We may send you marketing communications if you've opted in. You can unsubscribe:

• Click "unsubscribe" in any marketing email
• Update preferences in app settings
• Email serviceproofapp@gmail.com

Transactional emails (receipts, signing requests) cannot be opted out of while using the service.